Return & Refund Policy - PureSip

Effective Date: 17 April 2025
Website: www.puresip.in
Company: PureSip Water Solutions

At PureSip, we strive to ensure our customers are satisfied with our products. If you’re not entirely happy with your purchase, we’re here to help.

1. Returns

You may return a product under the following conditions:

• The item is damaged, defective, or incorrect.
• You notify us within 7 days of receiving the product.
• The product is unused, uninstalled, and in original packaging.

Non-Returnable Items:

• Used or installed items
• Items damaged due to customer misuse
• Custom orders or special-request products
• Opened water containers or filters (due to hygiene reasons)

2. Refunds

Once we receive and inspect your returned item:

• We will notify you of the status of your refund.
• If approved, your refund will be processed and credited within 5–7 business days.
• The refund will be issued to your original payment method.

Partial Refunds:

In some situations, only partial refunds are granted (if applicable), such as:

• Items with damaged or missing parts not due to our error
• Items returned after 7 days (subject to approval)

3. Cancellations

• Orders can be canceled before dispatch without any charges.
• If your order has already shipped, cancellation is no longer possible. You can initiate a return after delivery.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• If you receive a refund, the original shipping cost (if any) may be deducted from your refund in some cases.

5. How to Initiate a Return

To start a return, contact us at:

Email: [email protected]
Phone: 8854810117

Please include your order number, a brief description of the issue, and photos if applicable.

6. Contact Us

For any questions regarding returns, refunds, or warranties, don’t hesitate to contact us:

PureSip Water Solutions
Email: [email protected]
Phone: 8854810117
Website: www.puresip.in